Pre-Order & Send-In Policy
*** MAILING ADDRESSES & DEADLINES LISTED BELOW ***
PRE-ORDER & SEND-IN POLICY
Please read carefully and entirely. By submitting your order, you agree to the terms below and that any and all items sent to us are subject to the guidelines below.
Customer agrees to the following:
1) Photos, lobby cards, LP covers, paper DVD/Blu-Ray covers, 27 x 41 posters or smaller (that can be rolled or folded), trading cards, plaques, books, magazines, comics, small toys, clothes, props and the bases for statues. For any item not listed above, please email firstname.lastname@example.org to inquire BEFORE sending anything or placing your order.
2) Pack carefully and securely. If it's valuable, pack it well. We try to re-use your packaging when possible (unless it looks damaged, etc.), so pack it accordingly! It is recommended that you also purchase insurance and tracking for your own peace of mind. We are not responsible for any damage or loss done during shipping to us, or back to you.
3) For customer send-in items, you will be invoiced for the actual cost of return shipping. We will insure all domestic packages leaving Super Collector for the amount of your purchase. If your item requires additional insurance, please indicate that on your item, and we can invoice you for it. We use FedEx for all domestic and international shipments. International Customers: Your country, and/or customs office may open, inspect, and/or charge you import taxes on your incoming package. Handling and damage may result outside of our control. Please plan accordingly. We are not responsible for any lost or damaged shipments.
3) While we will do our best to accommodate specific ink color, we are not responsible for the wrong color/pen requested being used. We will handle all items very carefully. However, it is possible that while handling and signing, the actor may have a mishap with their pen, and/or some other damage could occur to your item. Again, we will handle your items with the greatest of care and as if they were our own, but we will not be responsible for any damage to your item during shipping, handling, celebrity or pen mishaps, misspelled names, and/or signing. Additionally, if you choose to pack your send-in item in packaging larger or heavier than is normal for an item of that size, we may invoice you for additional shipping charges. For international orders, we are required by law to put your full purchase price as the value of the package.
4) We reserve the right to refuse any item for any reason. This is in place for us to refuse any objectionable items, or other items not covered in this signing. If in doubt, ask. If you send a non-approved item, it will be returned, and only the signing fee will be refunded. Return shipping, if any, and non-refundable payment processing fees will not be refunded.
5) Should the signing be postponed by a signer due to work or personal conflict, health or force majeure (including, but not limited to: fire, floods, embargoes, war, acts of war (whether war be declared or not), acts of terrorism, insurrections, riots, civil commotions, strikes, lockouts or other labor disturbances, acts of God or acts, omissions or delays in acting by any governmental authority or the other party, pandemic), best effort will be made to reschedule the signing for a future date as soon as possible. Customer will be notified as soon as the rescheduling is confirmed. Orders placed and items sent in for said signing will be held until the reschedule date. Should the signing be canceled by the signer and rescheduling is not possible (i.e. death or major illness making it impossible to complete the signing at a future time) a full refund will be given minus return shipping so we can ship your item(s) back to you, if any, and non-refundable payment processing fees. Otherwise, no refunds will be made for pre-order or send-in autograph opportunities.
6) Please contact email@example.com if you have any further questions not answered by our policy page or product descriptions before placing your order. All sales are final.
By submitting your order, you agree to the terms above and that any and all items sent to us are subject to the above guidelines.
CURRENT SIGNING EVENTS & DEADLINES
All send-in personal items must include a copy of your Super Collector receipt. If sending multiple items within one shipment, please include an additional copy per additional item. All packages received without a copy of your Super Collector receipt will be subject to an additional $10 handling fee upon return shipping.
All Pre-Orders by May 1, 2021 and
Send-In Items must arrive by May 7, 2021 to
Super Collector West (c/o John Alcantar)
360 E 1st St #66
Tustin, CA 92780